We carefully prepare and ship every Luxemoss order to arrive fresh and ready to enjoy.
Standard shipping typically takes 2–5 business days after processing.
You’ll receive a tracking number as soon as your order ships.
Perishable items are shipped with cold packs and insulated packaging. Please retrieve refrigerated items promptly upon delivery.
If your package is delayed or left unattended resulting in spoilage, please notify us — we’ll review each situation case-by-case.
We currently ship within the United States. We may offer international shipping in the future.
We want you to love your Luxemoss products. Because many items are perishable, our policy balances safety with fair customer service.
For safety and quality reasons, perishable items are non-returnable.
If your order arrives damaged, compromised, or incorrect, contact us within 48 hours with photos and your order number — we’ll make it right.
Eligible for return within 7 days of delivery if unused and in original packaging.
Returns must be approved prior to shipment back — contact support for return authorization.
Approved refunds are issued to the original payment method within 5–7 business days.
Shipping fees are refundable only when the return is due to our error.
If something went wrong, message our Support Team with your order number and photos. We’ll respond quickly and work to resolve it.
Browse our frequently asked questions to learn more about product storage, ordering, shipping, and our wellness-focused ingredients.
Refrigerated, Sea Moss Gel typically stays fresh for 3–4 weeks. For longer storage, freeze portions for up to 6 months.
Refrigerate immediately. For easy use, freeze in ice-cube trays or small containers and thaw portions as needed.
Yes — Luxemoss ships within the United States using cold-packed packaging designed to keep gels fresh in transit.
If the seal is broken, the product smells off, or you suspect spoilage, contact Support within 48 hours with photos and your order number. We’ll assess and resolve the issue promptly.
We use high-quality, natural ingredients and avoid harsh additives. Specific product pages list ingredient details and sourcing information.
A common serving is 1–2 tablespoons per day. You can take it directly or add it to smoothies, drinks, or recipes. If you have medical conditions or concerns, consult your healthcare provider.
Local pickup or delivery may be available depending on your location. Check the product page or contact Support to see if these options are offered in your area.